Disclaimer
The information provided on The Mercer Family is published in good faith and for general informational purposes only. While we make every effort to ensure that all information on this website is accurate, complete, and up to date, we do not warrant or guarantee the accuracy, completeness, reliability, or availability of any content.
By accessing, browsing, using this website, or placing an order with The Mercer Family, you acknowledge that you have read, understood, and agreed to this Disclaimer.
Online Store Only
The Mercer Family operates exclusively as an online fashion retailer.
We do not operate a physical retail store, showroom, customer service location, or collection point open to the public. All products are sold exclusively through our official website and shipped directly to our customers.
Product Information & Visual Representation
We strive to present our products as accurately as possible. However, product images, videos, campaign photography, styling, and other visual content are intended for illustrative and promotional purposes only and may be professionally edited, digitally enhanced, or styled.
Actual products may vary slightly in color, texture, fabric appearance, measurements, finish, or fit due to factors including, but not limited to:
- Photography and studio lighting.
- Screen settings and device displays.
- Production batches.
- Natural material characteristics.
- Individual perception of color.
All measurements provided on the website are approximate and may vary slightly.
These minor variations are considered normal and do not affect your statutory consumer rights under applicable law.
Product Variations
The Mercer Family works with carefully selected international manufacturing and fulfillment partners to produce and deliver its collections.
As with all fashion products, minor differences between production batches may occur, including variations in stitching, trims, fabric texture, color tone, measurements, finishing, or hardware.
Provided that the product substantially corresponds with its description, intended purpose, and reasonable customer expectations, such variations shall not be considered defects, subject always to any mandatory consumer rights under applicable law.
Brand Representation
The Mercer Family is an independent online fashion brand offering women’s fashion inspired by classic American style and the timeless fashion culture of New York.
References to New York, Family Fashion, the Mercer name, family-oriented branding, storefront imagery, and other lifestyle or heritage-inspired elements used throughout our website and marketing are part of the brand’s creative identity and aesthetic direction.
Unless expressly stated otherwise, such references should not be interpreted as indicating that The Mercer Family:
- is headquartered or physically located in New York;
- is incorporated in the United States;
- manufactures its products in New York or elsewhere in the United States;
- operates offices, warehouses, studios, showrooms, or retail stores in New York or elsewhere in the United States;
- operates a physical family-owned boutique;
- has a particular founding date, physical retail history, or historical presence in New York;
- or has any affiliation, sponsorship, endorsement, or official connection with the City or State of New York or any governmental authority.
The name “The Mercer Family” and the phrase “Family Fashion” form part of our brand identity and should not, by themselves, be interpreted as a representation that the business is operated by members of a particular family or has a specific family-owned history unless expressly stated otherwise.
Any images depicting storefronts, boutiques, families, offices, studios, warehouses, retail environments, New York streets, or other physical locations or persons may be used for branding, lifestyle, illustrative, or marketing purposes and do not necessarily depict actual The Mercer Family premises, employees, founders, owners, or business locations unless expressly stated otherwise.
Pricing & Typographical Errors
We make every reasonable effort to ensure that product descriptions, pricing, promotions, availability, and other website content are accurate.
However, occasional typographical errors, inaccuracies, omissions, or technical mistakes may occur.
The Mercer Family reserves the right to correct any errors, inaccuracies, or omissions and to modify or update information at any time without prior notice.
Where permitted by applicable law, we also reserve the right to refuse or cancel orders affected by obvious pricing or publishing errors. If payment has already been received, a full refund will be issued.
Promotional Content
All styling advice, fashion inspiration, campaign imagery, editorial content, testimonials, social media content, promotional materials, and marketing statements published by The Mercer Family are intended for advertising and inspirational purposes.
They should not be interpreted as guarantees regarding product performance, appearance, fit, suitability, or individual results.
Promotional offers, discounts, and sale prices are subject to the specific terms, availability, and duration communicated in connection with the applicable promotion.
Website Availability
While we aim to keep our website available at all times, we do not guarantee uninterrupted, secure, or error-free access.
We reserve the right to modify, suspend, restrict, discontinue, or update any part of the website, products, services, pricing, promotions, or content at any time without prior notice for maintenance, operational, technical, legal, security, or commercial reasons.
Third-Party Services
The Mercer Family relies on carefully selected independent third-party providers for services including, but not limited to:
- Payment processing.
- Shipping and logistics.
- Website hosting.
- Analytics.
- Communication services.
- Fraud prevention.
- Technical infrastructure.
Although we carefully select these providers, we cannot be held responsible for interruptions, delays, technical failures, security incidents, or other issues arising from services provided by third parties beyond our reasonable control, subject to applicable law.
Intellectual Property
Unless otherwise stated, all content available on this website—including but not limited to text, photographs, videos, graphics, logos, branding, product descriptions, icons, website design, layouts, source materials, and other intellectual property—is owned by or licensed to The Mercer Family and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, distributed, republished, modified, transmitted, or otherwise used without our prior written permission, except where permitted by applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, The Mercer Family shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:
- the use of this website;
- the inability to access or use this website;
- reliance upon information published on this website;
- interruptions or technical failures;
- or the use of products purchased through this website.
Nothing in this Disclaimer excludes or limits liability where such exclusion or limitation is prohibited by applicable law, nor does it affect any statutory consumer rights that cannot legally be excluded.
Changes to this Disclaimer
The Mercer Family reserves the right to amend, update, replace, or modify this Disclaimer at any time.
The version published on this website at the time of your visit or purchase shall apply to the extent permitted by applicable law.
Governing Law
This Disclaimer and the use of this website shall be governed by the laws of the Netherlands.
If you are a consumer residing outside the Netherlands, nothing in this Disclaimer, our Terms & Conditions, or any other policy published on this website limits or excludes any mandatory consumer rights or legal protections that apply under the laws of your country or state of residence where such rights cannot legally be waived or excluded.
Any disputes arising from the use of this website shall be submitted to the competent courts of the Netherlands, unless mandatory consumer protection legislation provides otherwise.
Acceptance
By accessing, browsing, or using this website, and by placing an order with The Mercer Family, you acknowledge that you have read, understood, and agreed to this Disclaimer.
The Mercer Family is an independent online fashion brand inspired by classic American style and the timeless fashion culture of New York. References to New York, family, heritage, storefronts, and related imagery throughout our website and marketing reflect our brand identity and aesthetic inspiration and do not, unless expressly stated otherwise, indicate the location, ownership structure, history, headquarters, operations, manufacturing facilities, warehouses, or physical retail presence of our business.