Vivienne Heritage Paisley Hooded Jacket

To start your return, please visit our Returns Page.

You may request a return within 30 days of receiving your order. Once your return request has been approved, you’ll receive further instructions on how to return your item.

Returns are processed within 5–7 business days after they arrive at our warehouse. Once your return has been approved, your refund will be processed according to our Return Policy.

Returned items must be unworn, unused, unwashed, and returned in their original condition with all tags attached. Items that show signs of wear, damage, perfume, makeup, or alterations cannot be accepted.

For hygiene reasons, bodysuits, lingerie, swimwear, earrings, and other intimate items cannot be returned unless they arrive faulty.

Items that do not meet our return requirements may be refused and sent back to the original shipping address. Please refer to our Full Return Policyfor complete details.

Please refer to the Product Description above for detailed information regarding the garment’s fit, stretch factor, fabric composition, and care instructions. Whether a style is true to size or runs small will always be stated in the Product Description.

If a style runs small, if you’re between sizes, or if you prefer a more relaxed fit, we recommend ordering one size up. For detailed garment measurements, please refer to our Size Chart before placing your order.

Please note that product colours may vary slightly due to studio lighting and individual screen settings. While we make every effort to display our products as accurately as possible, our professional studio images provide the closest representation of the garment’s true colour. Due to the nature of different fabrics and materials, slight variations in colour, texture, and appearance may occur.